Refund policy

Return & Refund Policy

Thank you for shopping at Wood Unlimited. We stand behind the quality of every engraved item and want you to be completely satisfied.

Retail returns

Most items may be returned within 90 days of delivery, unused and in the same condition as received. Because our products are personalized, please email deals@woodunlimited.org with your order number first. Wait for approval and return instructions before mailing an item.

Approved change-of-mind returns are by mail. The customer arranges and pays for the return shipping label or postage. Use the return address in the approval instructions; please do not mail an item to an address found elsewhere. We do not charge a restocking fee.

Damaged, defective, or incorrect orders

If an item arrives damaged, defective, or was made or sent incorrectly, email deals@woodunlimited.org with your order number and a photo. We will arrange a replacement or refund. If a return is needed because of our error, damage, or defect, we provide a prepaid return label or otherwise cover the required return postage. Contact us first; do not independently buy return postage expecting reimbursement.

Refunds and exchanges

Approved refunds are processed to the original payment method after the return is received and checked, unless we confirm that a physical return is unnecessary. Original outbound shipping costs are non-refundable for change-of-mind returns. We do not offer direct exchanges for change of mind; request an eligible return, then place a new order for the desired item. Replacements for damaged, defective, or incorrect items remain available.

Wholesale & resale orders

Personalized wholesale and resale products are not returnable unless they are defective or made incorrectly. Email wholesale@woodunlimited.org with your order number and a photo. We replace defective or incorrectly produced items and cover any required return postage.

Existing orders retain the terms that applied when ordered. Statutory rights remain unaffected.