Frequently Asked Questions

Is Wood Unlimited veteran-owned?

Yes. Wood Unlimited is a veteran-owned, family-run small business. We are not currently certified through the SBA's veteran small business certification program, so we describe ourselves simply as veteran-owned. Read more on our veteran-owned page.

Where is Wood Unlimited located, and where are your products engraved?

Prattville, Alabama, USA. Every item is laser-engraved in-house in our own workshop — nothing is outsourced. We are an online store with no retail location; orders ship across the United States.

Do you specialize in bulk trophies and awards?

Yes — bulk team, league, corporate and military unit orders are the core of our business, and every piece in a bulk order can carry a different name at no extra charge. See how bulk ordering works.

Do you have retail store locations?

Wood Unlimited is an online store based in Prattville, Alabama. We don't have physical retail locations — every order is placed through our website and shipped directly to you.

Do you offer bulk or wholesale orders?

Yes — two ways. For personalized team, corporate, or bulk orders (tumblers, bottles, plaques, awards, medals, labels), email deals@woodunlimited.org with your quantity and details. For resale wholesale (gift shops and retailers buying to resell), see the Wholesale & Bulk Orders section below.

Do you have active discount codes or promotions?

Yes — new customers can save 10% on their first order of $25 or more with code WELCOME10 at checkout. Sign up for our email list on our homepage to catch our latest promotions.

How can I contact customer service?

You can reach our team by email at deals@woodunlimited.org. We typically reply within 1 business day — please include your order number for order-specific questions.

Do you ship internationally?

At this time Wood Unlimited ships within the United States only. We don't offer international shipping.

Do you offer free shipping?

Yes — we offer free shipping on U.S. orders of $99 or more. Orders under $99 ship at a low flat rate shown at checkout. Most orders are made and shipped within 1–3 business days.

Do you offer express shipping?

Yes — express shipping is available at checkout and typically arrives in 2–3 business days. The exact cost depends on the item's size and weight and is shown at checkout before you pay. If you need it by a specific date, email us at deals@woodunlimited.org and we'll do our best to accommodate.

Can I upload my own logo or design?

Yes — most of our products let you upload your own logo, artwork, or photo during checkout. We accept PNG, JPG, PDF, SVG, AI, or EPS files — high-resolution works best, and vector files (SVG, AI, EPS) give the cleanest engraving.

Will I see a proof before you make it?

For plaques, custom logo work, and bulk orders we email a digital proof to review and approve before we engrave anything, so you can confirm spelling, layout, and artwork first. Simple text-only personalization (like a single name plate or engraved name) is engraved exactly as you enter it — if you would like a proof for one of those, just ask us at deals@woodunlimited.org.

How long does it take to make my order?

Most orders are personalized and made within 1–3 business days. Large team, bulk, or highly custom orders may take a little longer — we'll confirm timing after your proof is approved.

Is there a minimum order? Can I order just one?

There's no minimum — order a single personalized item or a large team, corporate, or bulk order. For big quantities, email deals@woodunlimited.org for volume pricing.

What information do you need to personalize my item?

Add your personalization text (names, dates, titles, numbers) in the personalization box at checkout, and upload any logo or artwork if your product allows it. If anything's unclear, we'll confirm it with you on your proof.

Are your tumblers and water bottles dishwasher safe?

Our Polar Camel stainless steel drinkware is dishwasher safe. To keep the engraving and powder-coat finish looking their best, we recommend hand washing.

Can you meet a specific deadline or rush my order?

Often, yes. Express shipping (2–3 business days) is available at checkout, and if you have a hard deadline, email deals@woodunlimited.org before ordering and we'll let you know what's possible.

What products do you make?

Wood Unlimited makes personalized laser-engraved products — stainless steel tumblers and water bottles, wood and acrylic plaques, trophies, medals, crystal and resin awards, and custom labels — for individuals, teams, businesses, and military units.

How should I care for my engraved item?

For engraved drinkware, hand washing is recommended to protect the finish and engraving. Wood and acrylic pieces should be wiped clean with a dry or lightly damp cloth — avoid harsh chemicals and prolonged moisture.

What is your return policy?

We want you to love your order. Most items can be returned within 90 days of delivery, unused and in original condition. Because our products are personalized, please email deals@woodunlimited.org with your order number first and we'll help make it right.

What if my order arrives damaged or incorrect?

We'll fix it right away. Email deals@woodunlimited.org with your order number and a photo of the issue, and we'll arrange a replacement or refund.

Can I change or cancel my order after placing it?

Contact us as soon as possible at deals@woodunlimited.org. We can usually make changes before your proof is approved and the item goes into production.

Can I request changes to my proof?

Yes. We'll send revisions of your digital proof until the spelling, layout, and artwork are exactly right — on proofed orders we don't engrave until you approve it.

Where are your products made?

Most of our products are personalized and laser-engraved to order in our Prattville, Alabama workshop; digital download files and a small number of ready-made items are the exceptions, noted on their product pages.

What payment methods do you accept?

We accept all major credit and debit cards, plus PayPal, Shop Pay, Apple Pay, and Google Pay at checkout.

Are your products good quality? Do you have reviews?

Yes — we have over 14,000 verified customer reviews averaging 4.97 out of 5 stars. Every item is made to order with commercial laser equipment for a crisp, permanent engraving.

What tumbler and water bottle sizes do you offer?

Our Polar Camel drinkware comes in popular sizes including 20 oz and 30 oz tumblers and 32 oz water bottles. The available sizes for each design are shown as options on the product page.

Wholesale & Bulk Orders (Resale & Gift Shops)

Do you offer wholesale?

Yes. We work with gift shops, retailers, and businesses reselling our products. Opening wholesale orders start at a $300 minimum.

What's the minimum wholesale order?

Opening (first) order: $300 minimum, prepaid. Reorders: $125 minimum. You can mix multiple designs in one order. Per-design minimums: ornaments, magnets, and keychains 6 each; drinkware and signs 4 each; boards 2 each.

How does wholesale pricing work?

Wholesale pricing is per-item and depends on the products and quantities. A team member sends a current line sheet with your pricing.

How do I pay? Do you offer net terms?

Opening orders are prepaid (card, or an invoice paid before we start production). Reorders can qualify for net-30 once you're an established account with an approved credit application. No other net terms without approval.

What's the wholesale turnaround?

Production is 5 to 10 business days, plus shipping.

Who pays shipping on wholesale orders?

The retailer pays shipping at cost — UPS Ground from Prattville, AL.

Is there a setup fee?

A $35 setup fee applies for a custom engraving location or custom design work. It's waived on opening orders over $500.

Can I get samples first?

Yes. Samples are charged at wholesale price plus shipping, and that cost is credited back on a qualifying opening order of $300 or more.

Do I need a resale certificate?

Yes, where applicable — Alabama Form STE-1, or your home state's equivalent.

What's your return policy on wholesale?

We replace defective or incorrectly produced items. Personalized items aren't returnable unless they're defective or made incorrectly.

How do I get started with wholesale?

Tell us your store or business name, what products you're interested in and rough quantities, and your timeline, and a team member will follow up with a line sheet and next steps. Email wholesale@woodunlimited.org.